MAKKAH — The Ministry of Hajj and Umrah has suspended three Umrah service offering firms after detecting violations involving failure to offer housing providers to Umrah pilgrims in accordance with accredited contractual packages.
The ministry careworn that, in cooperation with related authorities, authorized measures are being taken towards the exterior brokers contracted with these firms.
The ministry famous that a variety of Umrah pilgrims had arrived within the Kingdom with out being supplied with their accredited lodging, regardless of such providers being documented throughout the contractual packages. This constitutes a transparent violation of the laws and directions governing providers for Umrah pilgrims and guests to the Prophet’s Mosque.
The ministry highlighted that the violating firms have been instantly obligated to safe lodging for all affected pilgrims. The measures have been promptly taken in step with the accredited regulatory frameworks to safeguard the rights of these affected, forestall the recurrence of such violations, and improve the standard of providers offered to Umrah pilgrims.
The ministry affirmed that it’ll not tolerate any negligence or breach of contractual obligations, reiterating that the rights of Umrah pilgrims are a high precedence and that the standard of providers offered represents an absolute precedence that admits no compromise.
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It referred to as on all Umrah service offering firms and institutions to completely adjust to accredited laws and directions and to ship providers in accordance with their contractual commitments.
