Saudi Awwal Financial institution turns into first financial institution in Saudi Arabia to realize ICXS-2019 certification

Saudi Awwal Financial institution (SAB), one of many main banks within the Kingdom of Saudi Arabia, introduced that it has obtained the distinguished “ICXS-2019 Worldwide Buyer Expertise Commonplace” certification from the British Requirements Establishment (BSI), changing into the primary financial institution in Saudi Arabia to obtain it. This important achievement underscores SAB’s robust dedication to excellence and its adherence to the very best world requirements in delivering excellent buyer experiences. The certification covers buyer expertise practices inside Wealth and Private Banking (WPB) Operations, which led the preparation and evaluation course of in shut coordination with different operations features and help groups throughout the financial institution. Reaching this recognition underscores SAB’s ongoing efforts to boost the standard, consistency, and reliability of its operational efficiency. This milestone varieties a key a part of SAB’s broader buyer expertise technique and displays the financial institution’s continued funding in elevating service requirements in alignment with Saudi Imaginative and prescient 2030.Ghada Al Jarbou, Chief Working Officer at SAB, stated: “We’re proud that SAB has achieved ICXS-2019 certification in Buyer Expertise from BSI. This recognition displays our dedication to delivering excellent buyer experiences and embedding operational excellence in our processes throughout the financial institution. It’s the results of the dedication and teamwork of our colleagues in WPB Operations and different departments throughout the financial institution, and it strengthens our place within the banking sector and helps our objectives in keeping with Saudi Imaginative and prescient 2030.” This acknowledgment marks a big step in SAB’s ongoing efforts to raise buyer expertise and strengthen operational excellence. It reinforces the financial institution’s dedication to delivering trusted, high-quality providers and its continued alignment with Imaginative and prescient 2030. SAB: Saudi Awwal Financial institution (SAB) is among the largest banks within the Kingdom, with a historical past in Saudi Arabia spanning over 90 years. Over the previous 9 many years, it has been an lively companion in supporting the Kingdom’s financial progress and social improvement. SAB is a number one company and institutional worldwide financial institution within the Kingdom with a high Wealth & Private Banking proposition. SAB can be a frontrunner in commerce finance, international alternate, debt wholesale banking, digital service innovation, and ESG, in Saudi Arabia and the broader area. SAB affords built-in monetary and banking providers, together with company banking, funding, non-public banking, and treasury. The financial institution’s paid-up capital is SR 20.5 billion, following its authorized merger with Alawwal Financial institution on 14th March 2021, when it was previously generally known as the Saudi British Financial institution (SABB). SAB operates underneath the supervision and regulation of the Saudi Central Financial institution and is a companion of the HSBC Group.

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