Emblem of the Normal Civil Aviation Authority
issued Normal Authority of Civil AviationAt present, the classification index for air transport and airport service suppliers, based mostly on the variety of complaints submitted by vacationers to the Authority throughout the month of October 2025.
The Authority said – in accordance with what was reported by the Saudi Press Company – that the variety of complaints from passengers on air carriers reached 1,620 complaints. It got here as follows:
– Topped out Flynas The record of airways with the least complaints was 21 complaints per 100,000 passengers, and the speed of dealing with complaints on time for the month of October reached 100%.
– Remedy flyadeal Secondly, there are 30 complaints for each 100,000 passengers, with a well timed criticism processing fee of 99%.
– She got here third Saudi AirwaysThe variety of complaints reached 35 complaints for each 100,000 passengers, and the speed of well timed criticism processing reached 72%.
She famous that the commonest complaints classifications for the month of October got here first about flights, then baggage providers, then tickets.
Relating to the Kingdom’s airports, the Normal Authority of Civil Aviation defined the next:
– The indicator for worldwide airports with greater than 6 million passengers yearly: King Abdulaziz Worldwide Airport in Jeddah had the bottom variety of airports by way of complaints submitted to the Authority, with a fee of 0.4% per 100,000 passengers, with 19 complaints, and a well timed fee of dealing with complaints reaching 100%.
– The indicator for worldwide airports with lower than 6 million passengers yearly: Taif Worldwide Airport obtained the bottom variety of airports by way of complaints submitted to the authority, with a fee of 1% for each 100,000 passengers, with one criticism, and a fee of well timed dealing with of complaints reaching 100%.
– Indicator for home airports: Bisha Airport obtained the bottom variety of airports by way of complaints submitted to the authority, with a fee of three% for each 100,000 passengers, with one criticism, and a fee of well timed complaints dealing with reached 100%.
The Civil Aviation Authority said that the issuance of the month-to-month report on the index of classification of air transport and airport service suppliers by way of complaints filed with the Authority goals to offer info to vacationers in regards to the efficiency of air transport service suppliers and airports in resolving their clients’ complaints, in order that vacationers can select the suitable service supplier, in addition to enhancing transparency and demonstrating the credibility of the Authority, its concern for vacationers’ complaints, and stimulating honest competitors between air transport service suppliers and airports to develop and enhance providers.
