JEDDAH — Satisfaction charge for the companies offered to the Hajj and Umrah pilgrims had surpassed 90 % throughout the 12 months 2025. The 12 months additionally witnessed the influx of over 19.5 million Hajj and Umrah pilgrims from overseas. These record-breaking indicators replicate the speedy improvement of the pilgrim service system throughout the goals of Imaginative and prescient 2030, in line with the Nationwide Heart for Efficiency Administration (Adaa).
The Pilgrim Service Program – one of many packages for reaching the Kingdom’s Imaginative and prescient 2030 – said that these important will increase encompassed each the Hajj and Umrah seasons. A satisfaction charge of 91 % and 94 % recorded amongst Hajj and Umrah pilgrims respectively reveal the standard of planning and operations, and the built-in efforts of greater than 60 entities working harmoniously to supply complete companies to pilgrims all through their journey.
The season witnessed widespread group participation, with over 184,000 volunteers contributing to steering, group, and humanitarian companies, embodying the spirit of giving and nationwide partnership and reinforcing group values in serving the pilgrims.
Efforts additionally prolonged to enriching the non secular and cultural expertise via the event of 18 historic websites associated to the Prophet’s biography in Makkah and Madinah, deepening the non secular influence and including an mental and cultural dimension to the Hajj and Umrah journey.
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These achievements had been the results of the built-in roles of presidency companies, the non-public sector, and the non-profit sector, it was identified.
